Frequently Asked Questions

📦 When will my order arrive?
All orders are processed and shipped from our warehouse in France. Typical delivery times are:

🇫🇷 France: 2–5 business days
🇪🇺 Other EU countries: 5–10 business days

Once your order is dispatched, you’ll receive a confirmation email containing your tracking number, allowing you to monitor your parcel’s journey in real time.

🌍 Do you ship internationally?
Yes! We currently deliver across France and selected European countries. Simply enter your shipping address at checkout to confirm availability in your region.

🔍 How can I track my order?
After your order has been shipped, you’ll receive an email with your tracking link and number, so you can follow every step of your delivery directly online.

💳 What payment methods do you accept?
We provide a variety of secure and convenient payment options, including:

  • Visa

  • Mastercard

  • PayPal

  • Bank Transfer (where available)

Every transaction on drosvix.com is encrypted and processed securely to protect your personal data.

⏳ What if my order is delayed?
Delivery times can occasionally be affected by holidays, courier delays, or unforeseen circumstances.
If your order hasn’t arrived within the estimated timeframe, please contact us at info@drosvix.com with your order number, and we’ll look into it right away.

🔁 Can I return my purchase?
Absolutely! You can request a return within 30 days of delivery, provided that the product is unused, undamaged, and in its original packaging.
Please reach out to us before sending any item back so we can provide return instructions.

❗ What should I do if I receive a damaged or incorrect item?
If your order arrives damaged or incorrect, please notify us within 7 days of delivery. Include your order number and clear photos of the issue by emailing info@drosvix.com.
We’ll quickly arrange a replacement, refund, or store credit — whichever suits you best.

💬 Need more help?
Our support team is always happy to assist you.

RAUFASTE MANON
5 Rue Maurice Ravel
17300 Rochefort, France

📧 Email: info@drosvix.com
📱 Phone: +33 6 42 81 57 39
🕒 Business Hours: Monday – Friday, 9:00 AM – 5:00 PM (CET)